1. Policy Overview
The terms hereof shall constitute Code Partner IT Solutions Private Limited’s (“Company”) cancellation and refund policy in relation to the Solutions rendered on the Website (“Cancellation and Refund Policy”). Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Service.
By commissioning services, placing an order, or subscribing to solutions offered by Code Partner, you acknowledge that you have read, understood, and agreed to be bound by the terms outlined in this policy.
2. Cancellation and Refunds by the Company
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount.
Situations that may result in your order being canceled include, but are not limited to:
- Inaccuracies or errors in solutions specifications, service scope, or pricing information;
- Technical, technological, or infrastructure problems that prevent orderly delivery;
- Problems identified in relation to credit or debit fraud, risk flags, or payment gateway validation failures;
- Failure to provide necessary scoping inputs, technical prerequisites, or verifications required to begin delivery.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled by the Company after your credit/debit card or account has been charged, the said amount will be refunded to that credit/debit account within 7 working days.
3. Cancellation by You
You agree and acknowledge that unless stated otherwise in an executed service agreement or statement of work, you are not entitled to cancel any orders made by you on this Website once engineering or service allocation has commenced.
In the event you subscribe to any scheduled Solutions, the following cancellation schedule applies:
Entire amount refunded, deducting applicable payment provider bank charges.
50% refunded, deducting applicable bank charges, within 7 working days.
No request for cancellation or refund will be entertained by the Company.
A period of 14 days before the Solutions are scheduled to be provided, no request for cancellation will be entertained by the Company, as engineering resources, environments, and personnel will have already been reserved.
4. Refund Processing & Timelines
All eligible refunds approved by Code Partner are processed back to the original method of payment (credit card, debit card, UPI, net banking, or wire transfer) within 7 working days from the date the cancellation request is validated.
Depending on your financial institution or card issuing bank, the funds may take an additional 3 to 7 business days to reflect in your account balance after the refund is initiated by our payment processor.
5. Digital Products & Instant Access
For digital publications, downloadable guides, playbooks, code templates, and video tutorials purchased through our website, delivery is instantaneous upon verified payment capture.
Because access to digital materials is granted immediately upon transaction completion, payments for digital downloads and tutorials are generally non-refundable once the asset link or viewing credentials have been unlocked, subject to mandatory statutory consumer protection laws.
6. Cancellation & Refund Inquiries
To submit a cancellation request or inquire about a refund, please write to our support desk with your order identifier, transaction date, and registered email address.